CUSTOMER POLICY
Refunds and cancellations.
A working soft-launch framework for mistaken purchases, one-time work, recurring support and work already started.
FOUNDER POLICY DECISION + LEGAL REVIEW REQUIRED: Final terms should be approved before broad advertising.
One-time services
Contact ARQS promptly if you believe you purchased the wrong service. Once substantive work has begun, refund eligibility may be limited by work already performed.
Recurring support
Cancellation requests should identify the subscription and purchaser. Applicable checkout terms govern billing already processed and effective cancellation timing.
Reports and digital work
Research and custom digital deliverables may become non-refundable once substantive production has begun or completed work has been supplied.
Third-party costs
External provider charges, media spend, telephony, APIs or software may not be recoverable from the provider.